Description

Shipping + Returns

Orders are handmade, made to order, and ship from Virginia. Most orders process in 7-10 business days, with standard delivery taking 3–5 business days after shipment.

Returns are accepted on non-personalized, unused items within 7 days of delivery. Items damaged in transit or defective will be replaced or refunded. Full details are available in our Policies.

Lifetime Replacement Policy

Each CoRo order is eligible for one free replacement per order, for life.

Here’s how it works:

You can replace one item per order, anytime.
The replacement must be for the same item originally purchased.
A clear photo of the damaged item is required to process your request.
Exchanges for a different product are not allowed, no exceptions.

Exclusions:
Personalized/Custom items, Surprise Grab Bags, digitals, gift cards, and cup accessories (including but not limited to straws, lids, and mug rugs) are not eligible for lifetime replacement. Available only for US orders.

How to Request a Lifetime Replacement

If your item has been damaged and qualifies for our Lifetime CoRo Replacement, here’s how to get a free replacement:

Take a clear photo of the damaged item. Make sure the damage is easy to see.
Find your order number from your original purchase confirmation or receipt.
Email us at help@coroandcompany.com with the following:

Subject line: Lifetime Replacement Request
Your order number
A photo of the damage
The name of the item you purchased/need replaced

Once we review and approve your request, we’ll send you a replacement of the same item, completely free.

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