Questions, answered
Everything you need to know about orders, shipping, returns and more — gathered in one calm place.
The moment your order ships you'll get a confirmation email with a live tracking link. You can also see real-time status anytime under Account → Orders, where each step is timestamped.
We're located in stores in WIlliamsburg, Farmville, and Belle Haven, VA, plus stockists worldwide. Use the store locator to find the nearest one and check its opening hours.
Tap the account icon at the top right and enter the email you used at checkout — we'll send a secure one-time link. No password to remember, ever.
Orders are handmade, made to order, and ship from Virginia. Most orders process in 7-10 business days, with standard delivery taking 3–5 business days after shipment.
Yes — we deliver to over 90 countries. Duties and taxes are calculated transparently at checkout, so there are no surprise fees when your parcel arrives.
Domestic standard delivery lands in 3–5 business days, with Express in 1–2. International typically arrives within 7–12 business days depending on customs.
Returns are accepted on non-personalized, unused items within 7 days of delivery. Items damaged in transit or defective will be replaced or refunded. Full details are available in our Policies.
Head to our returns portal, enter your order number and email, and pick the items you'd like to send back. We'll email a prepaid label within minutes.
Never. Our digital gift cards hold their full value indefinitely, so there's no pressure to spend and no fine print to watch out for.
Yes — enter your gift card code on the Gift Cards page to see the remaining balance instantly. The amount also shows automatically at checkout.
